FAQs

HomeFAQs
Help Center –
Frequently Asked Questions
Find answers to all your questions about product materials, orders, returns, and delivery in one place.
Contact Us

Materials & Care

1. What types of materials are used for your frames?
Our frames are made using a variety of premium materials, including Metal Alloy for a sleek and durable finish, Acetate for vibrant colors and flexibility, Stainless Steel for lightweight strength, TR90 for its ultra-flexibility and resistance to damage, and Titanium for a high-end, featherlight feel with excellent durability.
2. What materials are used for the temples of your eyewear?
Temples are typically made from metal, stainless steel, or a combination of metal with acetate tips. This mix ensures a strong structure with comfortable ear support, reducing pressure during long usage.
3. Are the lenses scratch-resistant and what are they made of?
Yes, our lenses are made from polycarbonate, a highly durable material that’s naturally scratch-resistant, shatterproof, and offers full UV protection. It’s widely used in both fashion and prescription lenses.
4. How do I clean my glasses or sunglasses?
Use a soft microfiber cloth and lens-safe cleaning solution. Avoid using paper towels or harsh chemicals as they may scratch or damage the lenses and frames.
5. Can I wash my eyewear with water?
Yes, you can rinse your eyewear gently with lukewarm water. Avoid hot water and always dry with a clean, soft cloth.
6. How should I store my eyewear when not in use?
Always store your eyewear in a hard case to protect it from scratches, dust, and accidental breakage.

Shopping And Orders

1. How do I place an order on your website?
Simply browse our collection, select your preferred eyewear, choose lens options if applicable, and click “Add to Cart.” Then proceed to checkout and follow the instructions to complete your purchase.
2. Can I modify or cancel my order after placing it?
If your order hasn’t been processed or shipped, we may be able to modify or cancel it. Please contact our support team as soon as possible with your order number.
3. Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save your wishlist, and enjoy a faster checkout in the future.
4. What payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking, and digital wallets like Google Pay, PhonePe, and Paytm for secure and easy transactions.
5. How can I track my order?
Once your order is shipped, you'll receive a confirmation email or SMS with a tracking link. You can also track it through your account dashboard.
6. I didn’t receive an order confirmation. What should I do?
Please check your spam/junk folder. If it’s not there, contact our support team with your name and email ID used at checkout.

Returns & Refunds

1. What is your return policy?
We accept returns within 7 days of delivery, provided the product is unused, in original condition, and in its original packaging with the label.
2. How do I initiate a return?
You can request a return through your account dashboard or contact our customer support with your order ID and reason for return.
3. What items are non-returnable?
Customized or prescription lenses, gift cards, and items bought on final sale are not eligible for return.
4. When will I receive my refund?
Once we receive and inspect the returned product, refunds are processed within 5–7 business days to your original payment method.
5. Can I exchange my product instead of returning it?
Yes, we offer exchanges for the same product in a different color or model (subject to availability). Contact support to initiate.
6. What if I receive a damaged or wrong item?
If you receive a damaged or incorrect product, you can place a return request through your account by selecting "Damaged item received" as the return reason. Once we receive the item, it will be verified at our end. If the damage or issue is confirmed, a refund or replacement will be processed at no extra cost. If not, the same product will be sent back to you.

Shipping & Delivery

1. What are your shipping options?
We offer reliable standard shipping across India. Delivery charges and timelines may vary based on your location.
2. How long does delivery take?
Orders are typically delivered within 3–7 business days, depending on your delivery address.
3. Do you offer free shipping?
Yes, we offer free standard shipping on all prepaid orders above ₹999. A nominal fee applies to COD or low-value orders.
4. Do you ship internationally?
Currently, we only ship within India. International shipping will be available soon — stay tuned!
5. Can I change my delivery address after placing the order?
You can change your delivery address only if the order hasn’t been dispatched. Please contact our support team as soon as possible to request changes.
6. How can I track my shipment?
Once your order is shipped, you'll receive a tracking link via SMS or email. You can also track your order through your account dashboard.
0
    0
    Your cart is emptyReturn to Shop