Return & Exchange Policy

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Germany
2-4 business days
free
European Union
2-4 business days
6,50€ / free over 100€
Switzerland
2-4 business days
12€ / free over 200€
United Kingdom
2-8 business days
14€ / free over 200€

Returns & Exchange Policy

Last Updated: 07/Aug/2025

At MyChoice91, we strive to deliver premium-quality eyewear tailored to your style and vision needs. While we ensure every order is crafted with precision, we understand that customers may sometimes need to return or exchange a product. This Returns & Exchange Policy outlines the conditions under which returns and exchanges may be accepted. This policy applies to all eyewear items including eyeglass frames, sunglasses, powered sunglasses, prescription eyewear, and advanced lenses like bifocal, spherical, and progressive lenses.

1. Non-Returnable & Non-Exchangeable Products

Please note the following strictly non-returnable and non-exchangeable category:

  • Powered Eyewear (Prescription Glasses)

  • Powered Sunglasses (Sunglasses with prescription lenses)

These products are custom-made as per individual prescription details provided by the customer. Once the lenses are customized and mounted, they cannot be reused or resold.

🔴 Important:
Customers are required to carefully enter their prescription details while placing an order for powered glasses. This includes spherical power, cylindrical power, axis, pupillary distance (PD), and any other relevant information.
MyChoice91 will not be responsible for any errors in the prescription details entered by the user.

2. Eligible Returns & Exchanges

You may request a return or exchange only if:

  • The item delivered is damaged, defective, or incorrect (wrong frame model, color, or product)

  • You received a product different from what was ordered (excluding powered lenses)

The return/exchange request must be raised within 7 days of delivery. The product must be unused, in its original packaging, and include all accessories and invoice.

3. Return & Exchange Process

To initiate a return or exchange, customers can choose one of the following methods:

  • Option 1: Online Return Request
    Log in to your account on our website, go to My Orders, select the relevant order, and click on Request Return/Exchange. Follow the on-screen instructions to complete the process.

  • Option 2: Email Support
    Email us at support@mychoice91.com within 7 days of delivery with the following details:

    • Your Order ID

    • Reason for return or exchange

    • Clear photos of the product, packaging, and delivery label

Once your request is received, our team will verify the issue and, if applicable, coordinate with our courier partner to schedule a pickup. After the returned item is received and inspected at our warehouse, we will notify you regarding the approval or rejection of your return/exchange and initiate the next steps accordingly.

4. Conditions for Successful Return

  • Product must be returned unused and in original condition

  • Include all items: case, cleaning cloth, tags, and original box

  • The product must not be damaged, scratched, or worn

If the item fails to meet these conditions, the return will be rejected, and the product may be shipped back to the customer.

5. Exchange Guidelines

Eligible for exchange:

  • Non-powered frames with size, color, or fit issues (if unused)

  • Non-powered sunglasses returned in original condition

Not eligible for exchange:

  • All powered lenses, including single vision, bifocal, progressive, and powered sunglasses

We allow one-time exchange per order (if applicable) based on inventory availability.

6. Damaged or Incorrect Product Received

If you received a damaged or wrong item:

  • Report the issue within 48 hours of delivery

  • Share photos or an unboxing video of the damaged product and packaging

  • Upon verification, we will dispatch a replacement at no extra cost

7. Refund Timelines

For eligible returns:

  • Inspection: Within 2–3 business days after pickup

  • Refund or Store Credit: Issued within 7–10 business days after approval

  • Refunds will be processed to the original payment method or your store wallet, based on your preference

8. Important Notes

  • Powered lenses are not eligible for return or exchange under any condition

  • Shipping and handling charges, if any, are non-refundable

  • Returns made without following the proper return process may be rejected

  • Repeated returns, fake claims, or policy misuse may lead to account restrictions

9. Grievance Redressal

As per Indian e-commerce regulations, we have appointed a Grievance Officer to address unresolved issues:

10. Policy Updates

We reserve the right to update this Returns & Exchanges Policy as per business needs or regulatory guidelines. Customers are advised to check this page for the latest updates before placing an order.

For any further assistance, feel free to contact us at support@mychoice91.com or call us at +91 91122 29119.

Thank you for choosing MyChoice91 — delivering vision, style, and trust with every order.

Return Policy

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