Shipping & Delivery Policy

HomeShipping & Delivery Policy

Country

Country

Country

Germany
2-4 business days
free
European Union
2-4 business days
6,50€ / free over 100€
Switzerland
2-4 business days
12€ / free over 200€
United Kingdom
2-8 business days
14€ / free over 200€

Shipping & Delivery Policy

Last Updated: 07/Aug/2025

Welcome to MyChoice91, your trusted destination for high-quality eyewear including eyeglass frames, sunglasses, prescription glasses, powered sunglasses, and advanced lenses such as bifocal, spherical, and progressive options. This Shipping & Delivery Policy outlines how your orders are handled and delivered, ensuring a seamless shopping experience that is transparent, reliable, and legally compliant.

1. Service Coverage

We currently ship across all serviceable pin codes within India through our trusted courier and logistics partners. Our delivery network covers:

  • Major metropolitan cities
  • Tier-2 and tier-3 towns
  • Remote and rural locations

At present, international delivery is not available. We are, however, working toward expanding our services to serve a wider global audience in the future.

2. Order Processing & Dispatch

All orders placed on our platform go through a careful and prompt processing phase to ensure timely delivery.

  • Standard processing time: Within 24–48 business hours

  • Prescription/custom lens orders: May require an additional 2–5 business days for accurate lens fitting and quality assurance

  • Orders placed after business hours, on Sundays, or on public holidays will be processed on the next working day

Our team ensures that every order is verified, inspected, and packed before dispatch to guarantee accuracy and product safety.

3. Delivery Timelines

Delivery times may vary depending on your location and the logistics partner handling your shipment. Estimated timelines are as follows:

  • Metro cities: 2–4 business days

  • Tier-2 & Tier-3 cities: 4–7 business days

  • Remote/rural areas: 6–10 business days

Please note that these are indicative timelines. Actual delivery duration may differ due to unforeseen circumstances or external factors beyond our control.

4. Shipping Charges

Shipping costs are dynamic and may vary depending on:

  • Delivery partner’s platform

  • Location and pin code

  • Package weight and dimensions

  • Special handling or packaging needs

Any applicable shipping charges will be clearly displayed during the checkout process. We strive to partner with reliable logistics providers offering cost-effective and timely shipping options.

5. Packaging & Safety

We prioritize the safety of your eyewear during shipping by using high-quality protective packaging. Each product is:

  • Packed in tamper-proof, shock-resistant boxes

  • Secured with bubble wrap and protective inserts

  • Sealed to prevent any damage during transit

Whether it’s a pair of delicate prescription glasses or stylish sunglasses with powered lenses, we ensure every item is packed with care to reach you in pristine condition.

6. Shipment Tracking

Stay updated on your order’s journey with real-time tracking:

  • A unique tracking ID is shared via SMS and email upon dispatch

  • You can also log in to your account on our website to monitor the status

  • The tracking link redirects to the delivery partner’s portal, where you can view location updates and estimated delivery time

We believe in transparency and keep you informed at every step.

7. Unexpected Delays

Although we aim to ensure timely delivery, delays may occur due to:

  • Weather conditions and natural disasters

  • Strikes, transport disruptions, or courier backlogs

  • Incorrect/incomplete shipping address

  • Additional time required for customized prescription eyewear

We appreciate your patience in such scenarios and assure you that our team will work closely with logistics partners to resolve any delays swiftly.

8. Damaged, Lost, or Missing Orders

If you experience any issues with your shipment, we’re here to help. Please follow these steps:

  • Report missing or damaged items within 48 hours of delivery

  • Email us at [support@yourwebsite.com] with:

    • Your order number

    • Description of the issue

    • Photographic evidence (for damaged items or packaging)

Our support team will coordinate with the courier service and initiate a resolution in the form of a replacement or refund, as applicable.

9. Order Cancellation

We understand that sometimes plans change. You may cancel your order under the following conditions:

  • Before dispatch: Cancellations are allowed without any penalties

  • After dispatch: Orders cannot be cancelled once they leave our warehouse

  • Prescription/customized orders: Cancellations must be requested within 6 hours of placing the order

For more detailed information, refer to our Return & Exchange Policy.

10. Grievance Redressal

We are committed to resolving all customer concerns in a fair and timely manner. In compliance with Indian consumer law, we have appointed a dedicated Grievance Officer:

Please feel free to reach out for any unresolved issues or service-related concerns.

11. Policy Updates

We may periodically update this Shipping & Delivery Policy to reflect changes in business operations, logistics partnerships, or regulatory requirements. Customers are encouraged to:

  • Review this policy before placing an order

  • Stay informed about any updates posted on this page

  • Contact us for clarification if needed

The most recent version of this policy will always be available on our website and will apply at the time of your order.

For any further assistance, feel free to reach out to us at support@mychoice91.com or call our customer support at +91 91122 29119.
Thank you for choosing MyChoice91 — your trusted online destination for prescription eyewear, fashion-forward sunglasses, and advanced vision solutions.

Return Policy

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Contact Co-ordinates

Our Logistics Partners

  • Domestic Partners:
  • Bluedart Express, Ecom Express
  • International Partners:
  • DHL Express, India Post

Fulfillment Delivery

  • Delivery timeline within india:
  • 1-2 Working days
  • Delivery timeline outside india:
  • 3-6 Working days
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